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“The fact of matter is if we felt that our prices were always tied to fuel prices we would haven’t been working at airlines or losing billions of dollars when fuel prices went up and we couldn’t raise prices. What we believe is that pricing is tied to demand, and that demand … remained strong and that’s what we should base our pricing on and not based on our cost structure.”
“We always have and always intend weekend cruises from boston to price to demand weekend cruises from boston as opposed to cost. But this decline weekend cruises from boston in oil prices is a supply-driven event as opposed to a demand-driven event and because of that you see a disconnect between that oil and airline revenue relationship that existed when the oil prices was being driven by demand.”
During the earnings conference call, Associated Press reporter David Koenig asked Parker: “Are you saying to passengers, hey, we’re improving the product and passengers should be happy about that instead of just getting temporary lower fares because of cheaper fuel? Is that a fair characterization?”
“We in some areas – I think all airlines – had under-invested through very difficult times, and we are using the profits we’re producing to invest in products that matter to our customers. Most notably, lie-flat seats, international Wi-Fi, improving the Admirals Clubs, improving the airport check-in experience, things that are really important to our customers, all of which take a lot of capital. But because we are profitable, we can do it now and things that airlines couldn’t do in the past.
“So that’s our first priority, ensuring we have a product that meets the standards weekend cruises from boston of our customers, which are very high at American Airlines. We had a little bit of catch-up to do. We’re doing that. We believe we will be leapfrogging our competitors shortly, not to mention all the new aircraft we’re bringing in to retire older airplanes.
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