As Abrams Consulting Group turns 30, we congratulate Neil Abrams for his service to the auto rental

As Abrams Consulting Group turns 30, we congratulate Neil Abrams for his service to the auto rental house of blues chicago hotel industry. As the media s go-to guy on the industry and one of its most recognized names, Abrams is never short of wisdom, stories and opinions. Auto Rental News sat down with Abrams house of blues chicago hotel to take stock of the auto rental landscape then and now.
When I joined there were three companies, Hertz, Avis and National, and everybody else. There were many more independents and licensees, and licensees house of blues chicago hotel controlled some of the major markets. The industry transitioned from a licensee-based model to a corporate-owned model, though lately there has been a transition back to franchising in smaller markets. We ve seen a move from ownership of rental companies for investment tax credits, to ownership by the auto manufacturers, to today s structure of primarily publicly traded companies. We ll likely soon have three companies controlling eight brands. We are a mature industry today.
Concepts such as yield management and revenue management didn t really exist back then; the technologies weren t there. Today you have instant, house of blues chicago hotel dynamic pricing driven by metrics and technology. Fleet planning has gotten so much more scientific. When I started everyone bought risk, and then the factories started to create repurchase programs house of blues chicago hotel when they bought the rental companies. Now we re migrating back to risk buying and selling right. Today, foreign OEMs have substantial house of blues chicago hotel rental fleet distribution.
The bias and prejudice that exist in the general media about this industry are still problematic. The attitude feels like, tell us how you re going to screw the customer now. But we re part of the problem. I don t think we ve gotten our message out as well as we could have over the years.
When I talk to reporters, house of blues chicago hotel I try to explain the operational dynamics of the industry: How can rental companies justify a refueling charge or a fee to process an unpaid house of blues chicago hotel parking violation? Why do we have to recover damage? house of blues chicago hotel I explain the exposure of rental companies and their liabilities. I try to show that a $250 dent multiplied by millions of transactions each year is a huge amount house of blues chicago hotel of money. I ve also seen the media migrate to a global economic house of blues chicago hotel focus. Many more calls today are regarding the financial underpinnings of the industry and many of the reporters are foreign.
house of blues chicago hotel I think all parties are under siege. Rental operators are besieged by governments that want to use them to fund projects and generate money for agencies house of blues chicago hotel in dire financial straits. The consumer feels they are getting beaten up because they are held accountable today for things they weren t before. I think the customer got spoiled and jaded because for so long the industry was lax about things like damage recovery and returning a car with a full tank of gas. The industry wrote off a lot of money. And the consumer doesn t understand excise taxes. They just see another 3% on their bill and wonder how it s possible to rent a car for $50 that ends up costing them $90.
I thought there would have been great synergies in the tie-ups house of blues chicago hotel between car rental companies and other complementary businesses over the years, house of blues chicago hotel such as when Allegis house of blues chicago hotel Air owned Hertz and Cendant owned Avis, PHH and the Wyndham hotel chain. It was about the connectivity of like services to the same customer and the ability to market across brands. When AutoNation owned ANC (Alamo National Corp.), I thought it was a brilliant concept to control the asset from cradle to grave. But in each of these cases, it just didn t deliver for the investors. They weren t able to leverage house of blues chicago hotel all the benefits for the stakeholders.
Car sharing is growing, and we re trying to figure out if peer-to-peer is a real business concept. But I think we ll continue to see more synergistic deals such as Hertz s acquisition of Donlen and the integration house of blues chicago hotel of transportation companies and travel services. house of blues chicago hotel You ll see less labor and brick and mortar and more technology. Rental companies will move further into niche rental house of blues chicago hotel segments such as luxury and green rentals.
The deal will happen and it should happen. It s very compelling for both companies. Dollar Thrifty s business model is restricted to value-conscious airport customers. The growth of the industry has been off airport, and Hertz is off airport a new market for Dollar Thrifty customers. Hertz gets instant market share of the value segment and can protect its premium brand by not having to play on price. And then with the globalization of the car rental industry in places like China, house of blues chicago hotel India and Brazil, Dollar Thrifty would have the global reach of the Hertz reservation system.
We may see more acquisitions house of blues chicago hotel of independent operators by large companies, but there aren t that many left. Acquisitions will probably be more global in scale, with companies like Sixt, Europcar, [and its European subsidiaries] National and Alamo, and Enterprise involved in deals. Sixt looks like it s ready to grow in the U.S., while Fox is a wildcard they re smart, financially strong and a great model for viral marketing. Could the OEMs get back in the rental business through their dealerships? They re potential sleeping giants if they can work their dealer rental programs a little better.
Everyone understands that holding costs of $200 just can t last. But I do think we still have 18 good months of strong residuals until more supply starts to shift the landscape. I think the financial crisis in Europe could be an even bigger headwind, as is the uncertainty of the economy in general. There are so many touch points there: new and used car sales, house of blues chicago hotel tourism and the European counterparts of American companies.