(3) There is a huge logistical issue that can overwhelm the airport staff immediately. Since they do

It wasn t the one-day delay. Ellis, her husband and seven-year-old son were flying to the islands to adopt their daughter. It wasn t even the fact that they spent the night under less than desirable circumstances.
1) Lodging UA will provide one night's lodging, or a maximum allowance for one night's lodging as established by each location, when a UA flight on which a Passenger is being transported incurs a Schedule Irregularity and the Passenger incurs a delay that is expected to exceed four hours between the hours of 10:00 p.m. to 6:00 a.m. local time. Where lodging has been offered but not accepted by a Passenger for whatever reason, UA is not liable to
I m not sure if a refund is in order, but I think a strong case could be made for extending her vouchers. The bigger issue is this: How does United define tri cities area tennessee cabins vacation rentals lodging ? If this definition is allowed to stand, what s to stop it from setting up cots at the airport terminal and telling stranded passengers to take it or leave it?
United should have found a real hotel for the Ellises and the other delayed customers. It seems to me that contacting the Transportation Department might actually yield better compensation for her and the 60 other passengers who slept in the Marriott ballroom that night.
Thanks for the additional information. I just believe some slack should be cut for situations like this but the airline needs to take reasonable efforts. Quite honestly, I would have found a room if I could have and just paid for it. That is in fact what happened at LHR when I had an issue since the rooms the airline was able to get weren t so comfortable (I went to the hotel next door). The airline rep the next morning said I was right about the beds. Point being, if I have to spend a little money to take care of things properly, I will.
First Class passengers? You mean the upgraders? No one buys a first class ticket anymore since you can get an automatic upgrade simply by buying a certain class of coach ticket. tri cities area tennessee cabins vacation rentals Even if you got a free first class ticket or an FFB upgrade, everyone is a coach passenger. So in United s eyes, everyone prob got treated the same except for the ultra elite frequent tri cities area tennessee cabins vacation rentals fliers THEY got a room and a taxi voucher.
Lodging is not usually defined tri cities area tennessee cabins vacation rentals as communal lodging. Lodging is not a cot in a hotel ballroom . . . it would seem to me that setting up a ballroom with cots would be more of an effort than simply reserving 60 rooms [and prob less - people do travel together].
The issue here was United saving itself a few grand. Simple as that. If you could find someone to daisy chain representation of all of the people assigned tri cities area tennessee cabins vacation rentals to that ballroom you would a) get hem all a full refund of their ticket price and b) somewhere around $2000 each. .. I d bring a case on the grounds of unfair trade practice and breach of contract . . . .
Depends on the type of voucher. I don t have first hand knowledge of this, but I have heard that United especially is notorious for giving out useless vouchers if you volunteer to be bumped from a flight. In other words, they are only applicable to certain fare classes, tri cities area tennessee cabins vacation rentals so you end up paying the same if not more using the voucher than if you just booked the cheap fare on the website.
On the other hand, customer service vouchers usually work. The only time I ve gotten one was from AA several months ago when my wife had a bad experience. It was good on any fare, at any time as long as you used it on AA.com (and I did end up using it to effectively tri cities area tennessee cabins vacation rentals get a free ticket for her to L.A. and back). I actually expected AA to tell me to take a hike when I asked for it, but to their credit, they issued the voucher promptly, and didn t attach any conditions to it to make it worthless.
That makes me think they must have been staying SOMEWHERE the night before, tri cities area tennessee cabins vacation rentals and then showed up to the airport for their onward flight. Either that, or they had a weird routing that wouldn tri cities area tennessee cabins vacation rentals t allow through baggage check-in to the final destination.
A lot of times, I have found discounted domestic 1st seats on United.com tri cities area tennessee cabins vacation rentals that were priced lower than coach, especially the fares needed to automatically qualify for the free upgrade. Y class (the one that gives you the automatic upgrade even if you are not a high level frequent flyer) often costs more than discounted 1st.
No. I think the big issue here is that the airline can cancel your flight when a crew member gets sick and expects you to cut them some slack, but if YOU get sick, up to, and including cancer, as we ve recently read, the airline doesn t give you the same consideration.
What I find fishy is why we aren t told if any of the 60 had a smartphone, laptop or called someone to check if rooms were available in Honolulu. I would think at least some of the 60 would have verified United s claim that there were no rooms. If there truly were no rooms then I think this solution was acceptable under the circumstances.
1) Lodging UA will provide one night's lodging, or a maximum allowance for one night's lodging as established by each location, when a UA flight tri cities area tennessee cabins vacation rentals on which a Passenger tri cities area tennessee cabins vacation rentals is being transported incurs a Schedule Irregularity and the Passenger incurs a delay that is expected to exceed four hours between the hours of 10:00 p.m. to 6:00 a.m. local time. Where lodging has been offered but not accepted by a Passenger for whatever reason, UA is not liable to reimburse the Passenger for expenses relating to alternative lodging secured independently by the Passenger.
4) The sole and exclusive remedy for a passenger tri cities area tennessee cabins vacation rentals who has a claim under this Rule shall be the express amenities provided in this Rule. The passenger shall have no other claims or law or equity for actual, compensatory, or punitive damages. The provision of services in addition to those specifically set forth in this Rule to all or some passengers shall not be construed as a waiver of UA's rights or an expansion of its obligations. Neither shall any delay on the part of UA in exercising or enforcing its rights tri cities area tennessee cabins vacation rentals under this Rule be construed as a waiver tri cities area tennessee cabins vacation rentals of such rights.
Because of the flight duration, they probably have a spare crew on board or they position a reliever midway (maybe Kosrae tri cities area tennessee cabins vacation rentals KSA). If they did not have a spare crew member in HNL, then cancelling tri cities area tennessee cabins vacation rentals the flight and simply flying the same time next day would be a good option. Guam to HNL is about a 7 hour flight so flying own from there might not solve the problem either.
I see comments like not going to leave until you have a hotel room . They are just staff doing what they are told. If they are allowed to give you a room, they will. If they are not, then go and pay for one yourself. If you keep waiting at that counter, other people are going to take up the spare rooms.
Since CX knew the inbound aircraft was diverted to Toronto and was too late to make it to JFK (the crew was already there and would be illegal unless they were sent back to the hotel), they cancelled my flight right after 2PM. Since that was a B777 with hundreds of passengers, they had a zoo in the gate area when they made the announcement.
They decided they would make us claim our luggage (mind you this is not easy when the terminal was designed for international customs and immigration) and then book us at SEVERAL NEARBY hotels. Yes that is plural since no hotel can take more than 200 passengers in just one fell swoop. It was pandemonium just outside the baggage tri cities area tennessee cabins vacation rentals claim area. The had a megaphone and started calling names. When you were called you moved yourself and your bags to the airport exit and boarded a shuttle to a hotel. You were advised to call Cathay at a certain time to ask what the new status is. In other words, tri cities area tennessee cabins vacation rentals you knew nothing and you simply were to wait at the hotel.
Since I work near the area (Queens) and knew how lousy the motels were, I politely asked if there was another option other than going to a hotel. I was told I could be given something like $45 in meal coupons (I don t remember the exact amount except I knew it was good for a 2 small meals). Some older folks decided tri cities area tennessee cabins vacation rentals to wait it out with me. They could not carry their own luggage to and from the motels. I did help them get carts. Some of the other passengers asked me to send them a text message whenever I knew when we were finally tri cities area tennessee cabins vacation rentals going to leave (since I was staying at the airport). To make a long story short, our flight left around 3AM (if I remember correctly).
(2) Sometimes they have to break the passengers up in groups to go to separate hotels. Note the hotels must have some kind of shuttle to and from the airport otherwise they do not offer a viable solution,
(3) There is a huge logistical issue that can overwhelm the airport staff immediately. Since they do not want a hundred or more folks gathering in a gate or somewhere in the airport, they need to get you out of there soon while they plan their next move. (This is why I think they took the OP and other passengers first to the Marriott s ballroom). VERY IMPORTANT: if the airport staff is only subcontracted, you are SOL. These people know nothing. Thank goodness the CX airport staff worked for CX (or their partner).
(4) For very long flights, airline will cancel quickly to make sure their flight crew does not become illegal. If they do not have local spares, one option is to make them immediately check in a hotel and get the mandatory rest (what is it 8-10 hours ???). This will keep them legal for the next possible flight. In other words, be prepared to be delayed at least another tri cities area tennessee cabins vacation rentals 12 hours since it is the same crew that will fly you.
(10) Some airport facilities (like restaurants) are beyond the TSA checking areas so be prepared to back and forth and get screened again and again. Note: we still had our luggage on carts but the restaurants were beyond TSA. So we had to take turns between eating and guarding luggage. I got screened so many times, I actually was able to meet the TSA manager at the terminal. Believe it or not, he was a gentleman.
Last summer I flew Calgary to Corfu, then Tallinn to Calgary, with Ai