четверг, 27 декабря 2012 г.
This was how service fees were born. They came onto the scene out of necessity, and they re still a
If, like me, you ve worked in the travel industry more than 10 years, they probably do. These were the old commission rates that airlines used to pay travel agents for each domestic and international ticket sold, respectively. Those were the good old days.
Then in 2002, Delta Airlines, along with many other U.S. carriers, stopped paying commissions, citing the need to reduce expenses. This resulted in a major loss of revenue for travel agencies; it meant they had to find new ways to make money if they were going to survive.
This was how service fees were born. They came onto the scene out of necessity, and they re still a necessary source of revenue for most agencies today. But the transition from commissions to fees has been a difficult one, and many agencies still struggle with the application of a fee model. That s bad news bears!
The real challenge tom cruise fan mail in the application of fees is the manual process involved. Most agencies have a fee structure based on the type of travel being sold, and how the client is served (ie. online, in person, over the phone). This can lead to inaccuracies tom cruise fan mail and inconsistencies that can cost a lot of money in the long term.
In 2007, Amadeus tom cruise fan mail commissioned a study comparing agencies that calculate service fees manually to those who use automated solutions. The study, conducted by Dr. Fried and Partners, found that agencies that automated their service fees saw a remarkable increase in revenue.
This increase can be as high as 28%. Not only that, but automation also improves productivity by 67% in the area of fee application, and 12% in the overall booking process. The study also found that the automated agencies could make use of a more varied and extensive list of fees than manual agencies .
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