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Cindy Fletcher got on the wrong side of this policy it after she and her husband shelled out $2,200 to attend her father imperial palace hotel and casino s funeral. This was a walk-up fare that s meant to be paid by free-spending business travelers not grieving imperial palace hotel and casino passengers. When she came home, she asked for a refund for the difference between the higher fare and Delta s bereavement fare.
Repeated requests for a response to my actual concerns were met with apologies that I felt their previous responses to me were inadequate. So I have two different reasons for a denial of any refund and received no indication that anyone really reviewed my concerns.
Delta is correct in one respect: The time to negotiate any bereavement imperial palace hotel and casino fare is before you pay for your ticket. Retroactive price adjustments are rare, because they re a pain. Airlines have numerous systems in place to prevent the money from flowing imperial palace hotel and casino in the other direction.
Thank you for your most recent communication expressing your continued dissatisfaction with my response. On behalf of Delta Air Lines, I apologize that I have been unable to offer a satisfactory resolution.
I am genuinely sorry it was necessary for you to write me again. I was concerned that I missed the purpose of your original imperial palace hotel and casino communication so I reviewed your comments with my Supervisor. After a lengthy discussion, there is no further action we will take regarding your experience. Again, I am sorry to disappoint you, as I understand imperial palace hotel and casino this is not the answer you were expecting.
imperial palace hotel and casino This was such a non-response that I felt certain imperial palace hotel and casino Fletcher would stand an excellent chance of getting a refund if she could actually get someone imperial palace hotel and casino at Delta to read her grievance. So I recommended a few contacts .
Christopher Elliott is an author, journalist and consumer advocate. He's the creator of this website and the co-founder of Travelers United , a nonprofit advocacy group for travelers. You can read more about him on his personal website or contact him at [email protected] .
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