People are funny, when a large person is told not to go on a ride because they are huge and its a sa

Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight.  It is not our customary method of Customer best travel buys to australia Relations to be so public in how we work through these situations, but with so many people involved in the occurrence , you also should be involved in the solution. First and foremost, to Mr. Smith; best travel buys to australia we would like to echo our Tweets and again offer our heartfelt apologies to you.   We are sincerely sorry for your travel experience on Southwest best travel buys to australia Airlines.
As soon as we saw the first Tweet from Mr. Smith, we contacted him personally to apologize for his experience and to address his concerns on both Twitter best travel buys to australia and with a personal phone call. Since the situation has received a lot of public attention, we d like to take the opportunity to address a few of the specifics best travel buys to australia here as well.
Mr. Smith originally purchased two Southwest seats on a flight from Oakland to Burbank – as he's been known to do when traveling on Southwest.  He decided to change his plans and board an earlier flight to Burbank, which technically means flying standby. As you may know, airlines are not able to clear standby passengers until all Customers are boarded. When the time came to board Mr. Smith, we had only a single best travel buys to australia seat available for him to occupy. We are responsible for the Safety and comfort of all Customers best travel buys to australia on the aircraft and therefore, we made a judgment call that Mr. Smith needed more than one seat to complete his flight. Our Employees explained why the decision was made, accommodated Mr. Smith on a later flight, and issued best travel buys to australia him a $100 Southwest travel voucher for his inconvenience.
You ve read about these situations before. Southwest instituted our Customer of Size policy more than 25 years ago. The policy requires passengers that can not fit safely and comfortably in one seat to purchase an additional seat while traveling. This policy is not unique to Southwest Airlines and it is not a revenue generator. Most, if not all, carriers have similar best travel buys to australia policies, but unique to Southwest is the refunding of the second seat purchased (if the flight does not oversell) best travel buys to australia which is greater than any revenue best travel buys to australia made (full policy can be found here ). The spirit of this policy is based solely on Customer comfort and Safety. best travel buys to australia As a Company committed to serving our Customers in Safety and comfort, we feel the definitive boundary between seats is the armrest. If a Customer cannot comfortably lower the armrest and infringes on a portion of another seat, a Customer seated adjacent would be very uncomfortable and a timely exit from the aircraft in the event of an emergency might be compromised if we allow a cramped, restricted seating best travel buys to australia arrangement.
if i was big enough to be redirected to a different seat i would sue all of these airlines who apparently have these two-seat rules that no one knows about because btw, i HAVEN T read about these situations before. and all of you skinny people who think that you are so tiny you aren t hogging the armrest THINK AGAIN!! regardless of weight, best travel buys to australia people are just flat out clueless and incosiderate at the same time.
This just happened to me. When I was approached by Maggie at SMF today and she said the flight was booked best travel buys to australia and my stature is larger than the seats. Her option was I could buy another seat. HELLO your flight is booked, tell me how I can get my left and right side of my body on the same plane to the same location if you are booked.
one member is 90 years old and has flown SW a few times. I m beginning to sense possible age discrimination since there is no response to requests. other family members (myself and spouse) have received some of their requested flight credits.
All this back and forth is ridiculous. No one has really offered a solution. Why doesn t the airline just take 2 rows of seats and take out the middle seat and put 2 larger sized seats. Then the only way to book these seats if you are a larger sized person and you pay a little more for your ticket. If no one books these then they could offer it to smaller people as an upgrade for a nominal fee.
This way there is no embarrasment and the airline still makes the money for the missing seat. It may not always be perfect but it shows that the airline is thinking outside the box in trying to accomadate all different types of passengers.
Well I was in the same situation in september 2011 except I had purchased my ticket(s) well in advance. I boarded the flight, and by the time I found a space in the overhead bend for my carry-on bag and went to sit down, there was only one seat available. There was no way in the world was I going to seat in-between to obese men. I pointed this out to the flight attendents that were in the back of the plan, and they walked the aisle to the front to see if there was another emply seat and there was not. But in the mean time, the people with boarding passes had already boarded and taken the seats in the front. They never mentioned to me that they would deboard the guys or anyone, so I left to plan to wait on the next flight. (which will never happen again, I will stand if I have to). So I wait a couple of hours or so on the next flight and when I finally get to my destination, my luggage (just purchased two days prior) is destroyed. I spent more than 2.5 hrs at the airport getting the runaround from swa employees (there at the airport and on the telephone) telling me how they do not have control best travel buys to australia over what happens to the customers luggage, and that I should have stayed on the flight. best travel buys to australia I am to assume because there is not a fee for checking bags in, that your luggage is fair game. My luggage was destroy on purpose best travel buys to australia there is no way that luggage would be scratched from one side to the other (on the top). Someone literally picked my luggage up from the bottom and dragged it. This is too bad, because at one time swa was a top notch airline. The leaders at swa has to come to the realization the their employees best travel buys to australia do not care about the customers, because best travel buys to australia if they did, they would not try to hassle us or makeup some lame excuse best travel buys to australia of why something happened. It is too bad .
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ok so if you would take the time to listen to mr. smiths podcast about the situation. he didn t have a chance to buckle best travel buys to australia his seat belt let alone show the attendant best travel buys to australia that the arm rest would go down. He said that he also tweeted that he fit fine in ONE seat on the next fight the attendant said he was a secuiuty risk. I am personally bigger than mr. smith have never been booted off a southwest flight! so what do you make of that?
People are funny, when a large person is told not to go on a ride because they are huge and its a safety concern and they put up a huge stink about it and then they are let on and end up dying because they fell out from being fat,everybody puts up a stink because they allowed this to happen. God forbid Southwest let all overweight people shove themselves in a small seat and an accident happens to where people are trapped because of the overweight person-then they will start saying why did southwest even let that person occupy just one seat, they should have known better . People are never satisfied- he knew the rules he should have followed them-case closed!
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