Cockerill says the next day she got a call from the company informing her that while employees had f

She says that when her partner returned the car on a Sunday evening, the location was closed, so he put the keys in a secure drop box situated on the Enterprise property, as the contract instructed her to do so.
Cockerill red roof inn washington dc says the next day she got a call from the company informing her that while employees had found the keys in the drop box, the car was not on the lot. Cockerill says she found out later that day that the company had reported the as car as stolen to police.
red roof inn washington dc “Please keep in mind that a sign prominently displayed on the key drop-box reminds customers that the vehicle remains their responsibility until it can be checked in by an employee,” said the statement from Enterprise spokesperson Laura Bryant.
Cockerill says that her partner, who dropped off the car to the Enterprise location that Sunday evening, likely didn’t see the sign. And while Cockerill says that she has also seen the sign in recent media reports about her issue with the company, she says she believes many customers might not take notice of it since it is often dark when they are returning vehicles.
“If there is some small print in the contract that says that customers are liable until it (the vehicle) is received by the company the next business day, then I think rental car companies need to make customers aware of that very clearly from the beginning so we can make an informed decision,” she said, adding that she got rid of her contract after she believed the matter had been put to rest.
Cockerill says if she had known she was still liable for the car when it was returned that Sunday night, she would have considered keeping it for another day, even if she would have been charged. She says she also would have considered red roof inn washington dc purchasing an Enterprise insurance package if it covered the car while it sat in the lot before an employee could inspect it.
“This is the first time I have ever rented a car to be quite honest,” she said. “But what I’m hearing from people is the same shock: ‘Oh my god I had no idea that that’s the case.’ It’s not a nice way to start the New Year.”