At one point I asked one of the awful customer service agents if it was her grandfather s funeral wo

I made a reservation and before I knew that they made a reservation for tonight and not two nights from now they had already processed the room. I have to drive 2 hrs to take my 4 yr old daughter in for mouth surgery. They asked I be there by 630 am. With 3 children we planned since I was going alone it would be best. When I called in and told them this they refused to change the dates. They said they d discount the cancelation 50% if I rebooked southwest airlines case study the rooms. Fine but that s still $90 I have to pay in the end of they refund me. If not I pay $120 plus travel costs.
I asked for if I rebooked if they d somehow put my daughters name and insurance number on it so I could submit it to insurance. (My insurance would refund one night due to the mix up and Priceline not working with us). They refused to put any of her information on the receipt so I could send it in. And wanted me to pay for insurance on the room.
I understand it s their policy. But most places would allow to change dates if you still pay them. And the fact it s a health southwest airlines case study related thing this is upsetting. So in return I get to pay double for a room or wake my 5 yr old, 3 yr old, and 3 month old baby up at 330 am and drive 2 hrs
I have used Priceline.com three times in the past three weeks. We are on a tour and all three times have done the convey deal. Each hotel we got was incredible and manner better than anything we would have booked in our price range. At the last hotel we were at, we had a difficulty with the reservation in the hotels system a Priceline immediately southwest airlines case study fixed the matter and were great to deal with.
I booked a trip on Priceline on August and required to cancel this month. They told me I can t cancel it due to non-refundable of the ticket. I didn t find out any non-refundable on my itinerary. I called them many times by oversea phone and spent a lot of time and money to find out the solution for cancel. BUT they always repeated the same words and re-sent the useless same email to me. I don t use priceline any more...
horrible pricelines southwest airlines case study name should be. They flat out lied about my reservation, southwest airlines case study and said they tried to call; back to verify, and my phone did not ring, so after moms death I used them , when I got to airport, there were no reservations/ Had to pay 1000 for a 300 ticket and after the death, its not like I could wait for another reservation, time was important, what a rippoff site
Priceline SUCKS. southwest airlines case study Deceptive business practices that don t conform to the industry standard for flexibility in making, changing or cancelling a car rental. Ridiculous foreign robots in their customer service center did nothing to help--no other humans could intervene southwest airlines case study to establish good will. The price you bid is not only binding--you don t get a change to accept or reject their offer, they don t show or tell you the hefty amount in fees you will pay that make their final offer worse than going to other car rental southwest airlines case study search engines. Never will do business with them again! If I was allowed by this site to give ZERO stars, I would have.
I was in San Diego for a get away and tried to book a room with your company but in the process I didn t realize what time it was and just wanted to go to sleep because I had been up very early at a blood drive prior to going to California.. So my intention was to get a room for that instant but they did it for later that day and check in was @ 3! That s NOT what I needed and asked for!!! So Immediately I called southwest airlines case study to let them know there was a MISTAKE, but it took 30 min on hold to EVEN SPEAK to someone!!!!!! By the time I had reached an agent I had drove to the Hotel to see if I could explain the situation to them but it said NO VANCANCY on the door so I explained what had happened and to your agent in which they explained that their was nothing they could do this reservation was non changeable or refundable! So as exhausted as I was I got angry because all I wanted to do was GO TO SLEEP!!! So I asked to speak to a supervisor and they sent me to customer escalation department and YES I got mad again because she would NOT help me!!!!! All I wanted to do was lay my head down and go to bed so yes I was LIVID when I couldn t get HELP from anyone!!! So do you know that I had to SLEEP in my car for a few hours because I was exhausted and I couldn t afford to get another southwest airlines case study room, Then drive 5 hours at 4am back to my house to go to sleep when this whole thing started at around MIDNIGHT!!!!!!!!! I have NEVER been treated so unfairly with a company as I had with PRICELINE!!! It is beyond unfair for anyone going threw this situation and hope this is NOT how you do business!!!
Sad to say I wrote this letter to priceline Because they would not let me speak to a Supervisor and when they responded to my letter they apologized but there was nothing they could do once I agreed to the booking .. This is the Biggest BS and I refuse to be treated like this. So EVERYONE beware southwest airlines case study of PRICELINE because they are the biggest A- HOLES I ve dealt with . Also I m out $100 that they GLADLY kept!!!!!
If I could give it negative one, I totally would. Priceline SUCKS!! I mistakenly scheduled my stay on the wrong day and asked to change the day (it was an entire month ahead of time), and they said they would, but that I had to pay a CANCELLATION FEE (the price of the room) and then pay for the room again on the other night. HORRIBLE, HORRIBLE, HORRIBLE.
Booked me in a poor quality hotel under renovation, bugs in room, no internet, southwest airlines case study poor tv quality, broken southwest airlines case study chairs, unfriendly staff and to top it off priceline overcharged me $30 a night over the hotels rate. Had to leave hotel after 5 days and spend the last 5 days of my trip somewhere else. Don t use priceline, southwest airlines case study they will not refund your money and overcharge you!!! They should be closed down by the government and sued by consumers for false advertising and price gouging!
I had reserved on priceline.com then needed to change my reservation because of a death in the family. I spent five hours on the phone on hold - then passed back and forth from priceline s call center folks to Korean Airlines agents to try and get my flight changed without major expenses incurred. I appealed to these organizations to make the change without changing the price of our return tickets from the US to Thailand. Instead, we were charged $550 for each ticket. southwest airlines case study Seems bereavement is not a reason to serve the customer in this practical way.
Don t use them!!I booked a hotel with priceline and was called at 1120pm the night of check in. They informed me the hotel had no room available to me and there was no other rooms within a 40 mile radius. southwest airlines case study They did nothing to help me and only refunded amount paid.
Worst customer service. DONT USE THEM EVER. they booked my room 15miles from the area i selected and would not change it and will not receive a refund. THEY GET YOUR MONEY THATS ALL THEY WANT AND WILL DECEIVE YOU TO GET IT.
Absolutely the worst customer southwest airlines case study service I have ever had! They lied and said the hotel I was booking had a pool, then when I called because it didn t. The customer service rep who isn t in the country had the arrogance the tell me that even though the pool icon was on the hotel I booked. The fine print that the had me initial actually says it doesn t actually southwest airlines case study have to have one. So they refused to help in any way!! Then they sent me a copy of their $#*!ty agreement just to prove they were right?! Screw you Priceline.com!!! This is the second time in 4 days you have absolutely refused to help other than charge southwest airlines case study me the entire cost of my hotel to cancel so you can re-sell it to another person?? I promise you I will take my 100 days a year of hotel use anywhere else!!!! But just like the people I talked to on the phone and the comments below. You do not care about your customers not even a little..
DON T USE THEM THEY WILL SCAM YOU OUT OF YOUR MONEY. Not happy with Price line I booked a motel and I have a pet and the motel isn t pet friendly and they will not change my hotel. I don t know what I m going to do with my dog who is like my child and I don t send my dog to a boarding house. This will be my last time using price line.
I had to make and emergency flight to visit my grandfather who fell ill. I bought the flight southwest airlines case study and rental car package southwest airlines case study for $1200. Sadly my grand father passed away while I was visiting him. First I called southwest airlines case study the airline telling then my situation. They were more than willing to help me change my flight southwest airlines case study and at a very low price due to the circumstances. They however southwest airlines case study could not change southwest airlines case study the booking due to priceline being the travel agent. I called priceline to ask if I could change my flight for only 3 days later told them that the airline was alright with it. Pricelines answer was NO, it is against our policy to change a non-refundable/changeable southwest airlines case study ticket usually I would understand but this was a death in the family, not an extended vacation.
I kept asking to speak to someone higher up and was told that managers don t speak with customers over the phone but that I could mail them...not email, Snail mail!!! Eventually I got them to fold and give me a corporate southwest airlines case study number and called them. Shockingly I had to leave a message. southwest airlines case study No call back but a email explaining that it was the airlines fault!! Which it was not. It could not be changed unless priceline would allow it.
At one point I asked one of the awful customer service agents if it was her grandfather s funeral would price line change it for her?!?!? Her answer was that my question was irrelevant. How dare she!!
I was eventually told I could have a partial refund, which from what I ve read here I most likely southwest airlines case study would never see and that I could purchase another ticket home. The only one I could find was $1000. I don t have another southwest airlines case study grand to throw around!
This company is nothing but a big scam I mean nothing.they made mistake when booking my vacation which cost me more than I bargain for in the wrong hotel and destinations of my vacation and when called they say can t change to original hotel or des