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By Christopher Elliott | January 26, 2013 | 45 Comments Question : I hope you can help me with a Hotwire Hotel reservation. I booked a three-star Las Vegas Strip South Area Hotel on Hotwire recently. I got a room at Hooters Casino Hotel for $47 per night, plus taxes and fees.
There are two problems with the result. First, it s not on the Las Vegas Strip; it s more than half a mile away. And second, it s listed as a Super Savings rate, which Hotwire classifies as more than 30 percent off retail price. But most websites have the normal price at about $45 to $50 per night. Where s the super savings?
I understand Hotwire reservations cheap philippines hotel are final, and have used them successfully in the past. However, I feel this reservation is not fair. Hotwire won t refund the reservation. Please help me. Jerome Garcia , Albuquerque, NM
Answer : You re right, Hotwire s terms are restrictive. But there s a tradeoff: In exchange for not knowing the exact name and location of the hotel, and giving up your right to a refund, you re supposed to get a deep discount at a brand-name hotel.
Hotwire fell short of that. Its rates weren t the lowest, even though it promises they will be. But its guarantee, which you can find on its site, only says if you find a lower rate for an identical booking, it will pay you the difference between the rates.
The other issue is the location of your hotel. Hotwire is pretty cheap philippines hotel clear about what it considers in the Las Vegas Strip area, and your resort was there. But it wasn t on the Strip, and unless you read the fine print carefully and click on the map, you could easily cheap philippines hotel assume you ll be staying on the Strip until the very end of the booking process, cheap philippines hotel when the name of your property is finally revealed.
But your grievance highlights one of the persistent problems with so-called opaque sites, which is that like their amorphous products, their promises are long on rhetoric and short on specifics. cheap philippines hotel Often, you can find a good deal through one of these sites, but not always.
Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at *protected email* . Got a question or comment? You can post it on the new forum .
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