As for your performance evaluation being based, at least in part, by how much damage you have found

I rent often from Enterprise or Budget, I am a 59-year-old CPA and very careful. I've never had a problem before. When I pulled in to deliver the car I noticed something very strange about the gentleman's behavior who was checking me in. He ran around the car several times and saw a small dent that was near the right rear well and said that I had caused the damage.
The only thing I can think of is that this is one of the double-dipping fraudulent issues. My cell phone doesn't have a camera, so I borrowed a cell phone camera from a young man who worked for another rental the markets of uk tour operators car company. The dent was very small, and can hardly be seen on the picture. the markets of uk tour operators The young man who I borrowed the cell phone from said he had heard they get 5 percent when they find something.
Apparently one of our competitors, who shall remain nameless, made a comment to this customer that employees receive some sort of 5 percent kickback complete nonsense, of course. I believe the customer now understands this is simply not true.
But maybe there are smaller, ethically challenged companies, who see this as an opportunity. I wouldn t be surprised if a car rental company somewhere was offering this kind of incentive to its agents.
The solution is simple put that in writing on the rental the markets of uk tour operators agreement or please the markets of uk tour operators note these small scratches\dings\etc. or give me another car. If you have a cellphone or digital camera that can make videos, record the person making that claim. If the rental person refused then it is very likely that you will encounter a problem when you return the car.
Chris, I don t believe the markets of uk tour operators any of the major companies engage in this behavior. However, it will not shock me if some of the franchises (as opposed to corporate) engage in similiar unethical business practices. As I have said before, most of my problems with car rentals occur at franchise locations, and never at corporate owned locations.
I have 2 friends that work in the car rental industry. While they may not get a kickback from questionable repair bills, their performance is tied to how much profit they extract from each customer. In other words, the sales associate that has the highest sales rates of CDL and other add on insurance are the ones that gets the biggest bonuses the markets of uk tour operators and promotions.
Even if there isn t a direct kickback for finding the markets of uk tour operators damage I believe the business model encourages some workers to be overly obsessive. the markets of uk tour operators After all, customers who pay the inflated damage bill equates to more profit for the sales agent. Its akin to a state trooper telling me once We don t have quotas on writing tickets, the markets of uk tour operators however, if I go out all day and come back empty handed, my commander will say what did you do all day?
It will be nice if you could find a disgruntled employee with a company issued memo and/or paycheck showing the spiff. Personally, I think that there might be a company or two that could be doing that. It is buy our optional insurance or we are going charge the markets of uk tour operators you for damages.
With regards to small dings, the markets of uk tour operators I have heard the same line before don t worry about it. I insist it gets documented and it does. When renting a car, I take lots of pictures and video the check-out and check-in the markets of uk tour operators process. Even if you don t have a phone on your camera, a small pocket sized camera with video can be obtained for under $100 now.
I do find it amazing how insignificant scratches when you check-out a vehicle can become an issue when you return a vehicle. The only time I had it happen was at SFO (can t remember the company), but I had the pre-exisiting damage documented on my contract and had no problems whatsoever.
Seems to me that if a rental car company checked for dings every time a rental the markets of uk tour operators was returned and charged a customer for repair, cars would never have dings when rented. They would also be off the lot regularly being repaired.
Repairs done in concert cost less than repeated individual repairs, so if the rental company has charged multiple users for independent acts of damage, yet repaired the damage in a single instance, they profit from charging more patrons the markets of uk tour operators for damage.
Unethical seems so to me. Business as usual probably. Profit center I m sure even a single ding can result the markets of uk tour operators in a high billable charge despite a real cost of repair being minimal. Multiple occurrences only magnify the potential profit.
We usually rent from Dollar (never have had a problem) but we fill out that damage diagram they give you in minute detail every time. Our last rental in Seattle took us 10 minutes to get out of the lot due to so many dings/scrapes on the car. I took about 20 photos to make sure.
I think car rental companies will do whatever the markets of uk tour operators it takes to make a buck. While everyone looks at small dents and dings, the markets of uk tour operators how many actually go into the trunk of the car to ensure that there is a spare tire? Bring a car back and they look to see that the spare is not there, and you will be picking up the bill for a new one. A great way for the car companies to make a few extra bucks, they just don t put a spare in the trunk.
I am going through a claim right now with Enterprise and Visa, and so far it has been somewhat painless, although patience is certainly required. the markets of uk tour operators The damage to the vehicle was legit several long scratches, one of which was rather deep. It appears I got swiped or something when parked, and the damage wasn t there when I got the car.
Enterprise gave me the documentation I would need from them before I left the rental lot, and when I had questions, they were able to answer them. The employee was also stressing to me that they do not attempt to make money off of car damage.
In the end, the bill I received for the damage I thought a little on the high side: the parts cost very little, but it was something like $28/hour for each of several hours of labor. Having never owned a car or car insurance, I can see why insurance rates in this country generally suck.
I wouldn t be surprised if there are some isolated incidents of employees getting kick-backs, managers do stupid things some times. I doubt it would be industry wide or even common within any one company.
As for your performance evaluation being based, at least in part, by how much damage you have found that I suspect is wide spread, and is in a way human nature. You re making more money for the company therefore you are a better employee. I don t have to worry about you missing damage and the company losing money on it so you get a better evaluation. Also, if you sell more insurance you probably get a better evaluation. And employees the markets of uk tour operators with better evaluations might get bonuses.
I haven t rented that many cars in the past, but have found how rental the markets of uk tour operators companies work to be very inconsistent. I ve never had a problem with one. One place will go over the car with you like a fine tooth combed, another place gives you your sheet and sends you on your way leaving it up to you to report any damage. Returning can be just dropping off your keys and praying or they ll go over the car with you, and everything in between.
I have no doubt that the companies are looking at these small dents and dings and making someone pay for them when they are noticed. When a rental car is sold from its fleet, the company is already taking a hit on its value simply because it was a rental. if there are numerous dents and dings or scrapes and scratches, that means even less at auction or on the sales floor. These cars go for thousands the markets of uk tour operators less than your typical well cared for one owner car. So because the value declines so much, companies have a vested interest in making up that value difference on claims of damage.
I think it is unlikely that you would find such a smoking gun such as an explicit memo. I think more likely, a memo encouraging all employees to explore and maximize all revenue generating opporunities. The subtlety won t be lost on the employees
Do you have any personal experience to back up the assertion that car rental companies are wilfully not putting in the spare tire so as to charge unsuspecting customers. A little conspiratorial perhaps?
I doubt if minor dings and scrapes really hurt the resale value. I would assume that when a car is taken off the fleet to be sold, it is cosmetically rehabilitated including power washeding the markets of uk tour operators and touch up painting.
Its not unethical to charge for damage that the customer legitimately did and not repair the vehicle. . Basically, if you caused damage its your responsibility to pay for it. What the car s owner does is his business.
Consider, if you sideswiped me and cause $100 worth of damage, you owe me $100. I can choose to fix the damage with the $100 or spend it on pizza and beer. What I do with it is my business. I don t have to fix my car
We have a young relative that works for Enterprise. He has told me that they get no comission (he WiSHES they did!) and no kick backs. nothing but their salary. the markets of uk tour operators That s not to say that every location is the same, but I m guessing that is the company policy.
In my experience, cosmetic scratches and dings have been recognized as normal wear and tear. I still have them documented on my rental contract. Many times the agent will object, but if I insist, I ve never had them refuse.
It is well known in the car rental industry that bonuses and promotions are based on net revenue generated by the sales agent. It is also forbidden for sales agents to be unethical and misrepresent services. The services with the biggest profit margins are the insurances (ie CDL, etc.) then the pre-paid gas, hence the hard sell. Any time you have a system where sales agents are rewarded based on how many extras they sell opens the door for abusive and unethical agents.
My friend who I referenced in my previous post was totally miserable working in the car rental industry. While not written specifically, there was always pressure to sell as many insurance the markets of uk tour operators policies as possible. Associates that failed to meet an imaginary quota, would be let go and the associates that sold the most would be the ones that got the biggest bonuses. At this company,