Weaknesses: I prepaid for a rental car in full in advance, and they overbooked and had no vehicle fo

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Weaknesses: I prepaid for a rental car in full in advance, and they overbooked and had no vehicle for me upon my arrival, and they did nothing to resolve the issue. I am still trying to get my money back.
Summary: If you are looking for the cheapest, FOX Rent A Car may well be the place, but do not expect any customer service and watch for the "bait and switch". We picked up our car in San Diego and there was minimal problems. The car we reserved was not available and we ended up with a larger model. The problem was with the disclosure about the gas at the rental counter, and what actually happened when the car was returned.
The agent advised us they would fill up the vehicle for $3.59 when we returned it, if we signed up for it. We agreed since we had seen the local stations at $3.74. HOWEVER, hotels spain majorca when we turned in the vehicle, what they ACTUALLY hotels spain majorca meant was: we will charge you for a full tank of gas at $3.59, hotels spain majorca regardless of how much is needed to fill the tank. We turned the vehicle in with 1/2 tank of gas, so this was no deal. The check-in agent was quick to tell us that he would take the previous agreement off and only charge us for the gas that was needed to fill the tank - - - -at $5.59 a gallon. Of course we had the option to take the vehicle and fill it up, but we failed to allow time to address the "bait and switch" tactics at the rental car company and could not take the chance on missing a flight.
hotels spain majorca A few days later, we received a survey hotels spain majorca request. We completed it and when asked if we wished to lodge a complaint, we did. No response. We contacted the FOX RAC customer service email and inquired hotels spain majorca about our complaint. They asked what it was about and when we replied.......you guessed it - no response. It has now been 3 weeks and we've had no response to our complaint. Totally unprofessional, especially since they refuse to even respond to my inquiries.
Summary: Worst car rental service ever. I usually dont write reviews but this company flat out stinks. They did not have the car we reserved then gave us a dodge challenger which was supposedly free upgrade. NOT TRUE. we received the car on 1/4 tank of gas they told us if we prepaid it would be cheaper which we did. When we returned the car the agent told me it was only 3/4 full so we would have to pay $35.00. He did not want to give us credit on the prepaid fuel cost. My wife went out with him to show him that it was full never being disrespectful, he told her "Im not going to sweat it". Then proceeded to put down on the paperwork tank is 7/8 full. We still had to pay $12.00, its not the money its the lack of professionalism hotels spain majorca and courtesy. I think they do not know fractions at this place. I would never use them again like the other reviewers hotels spain majorca say just go to the big name rentals. hotels spain majorca Save yourself the headache you wont save money using FOX rental. At least at the other car rentals you know what your getting they dont try to sneak the extra cost in.
Summary: Worse car rental experience ever. Fort Lauderdale site tries to scam you into upgrades, doesn't provide the cars you reserve. I could hear customers with similar complaints ahead of me on line. Poor customer service....customer pays for employee's mistakes. hotels spain majorca Avoid at all costs and just spend the extra few dollars at a respected company.