суббота, 31 августа 2013 г.

A statement from the airline office in Nigeria quoted its Senior Vice-President, In-Flight Service,


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The United States carrier, Delta Airlines, has said more than 19,000 of its flight attendants have started virtual tour services using new Windows Phone 8 handheld devices that will streamline onboard purchasing, as the American carrier continues its investment in technological innovation to improve the customer experience.
A statement from the airline virtual tour services office in Nigeria quoted its Senior virtual tour services Vice-President, In-Flight Service, Ms. Joanne Smith, as saying, "Delta's 19,000 in-flight professionals are there for the safety and comfort of our customers, and equipping them with innovative virtual tour services solutions means they can better meet our customers' needs onboard every flight.
According to the US carrier, the Windows Phone 8 device, a Nokia Lumia 820, enables Delta flight attendants to offer near real-time credit card processing for onboard purchases, including upgrades to the airline's economy comfort seating.
The statement said, "On August 26, flight attendants on Delta Connection flights also will begin using the device. In the future, Delta expects to provide flight attendants virtual tour services with certain customer-specific information to enable more personalised service."
It added, "This solution virtual tour services was developed by Microsoft, Avanade and AT T after months of development virtual tour services and feedback from flight attendants. The Windows Phone 8 devices virtual tour services will include a Delta-specific customer experience virtual tour services developed by Avanade on the Microsoft Dynamics for Retail mobile point-of sale platform and will operate over Wi-Fi and AT T's 4G LTE Network. The agreement includes plans to expand the solution over the next three years to the newest Nokia devices."
According to the airline, the new handheld device is Delta's virtual tour services latest investment in technology for customers and employees, which in the past year has included the Fly Delta app for iPad, the launch of the new delta.com in December 2012 and revamped self-service kiosks in September 2012.

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