Incidentally, Skyscanner says it takes complaints about its partner travel agent seriously and does

We booked california car rental company flights from Rekjavik to Greenland a few months california car rental company ago using the website Bravofly. One week before we were due to leave we received an email informing us that our flights had been cancelled, with no explanation. california car rental company We could arrange to get alternative flights to Greenland, but they are very expensive as it is now last minute. In addition, it would involve changing all of our connecting flights at considerable california car rental company cost, and so this option is not affordable.
Bravofly says it is part of the Bravofly Rumbo group, which is listed on the Swiss stock exchange – and says it is big across Europe and expanding into the UK, Australia and other countries across the world.
It is also a company that appears to have a number of unhappy customers. The TrustPilot review website makes interesting reading – and features several reviews from customers who have also had flights cancelled, or found additional unexpected charges put on their cards.
In your case, Bravofly has apologised for your problems, which it said was caused by the airline, not it, cancelling california car rental company the flight. It has also said that the airline (a Russian firm called Centre Avia Airlines) had now refunded the 800 the flights cost, and that Bravofly would be putting the money back on your card this week – considerably quicker than the two months you had originally been promised.
The dangers of using these third-party travel agent websites california car rental company are often exposed when there is a problem like this. We saw a string of complaints about Expedia, with readers california car rental company saying that refunds were taking too long to be processed – but in recent months it appears to have improved its service on that front.
If you book direct using the airline’s own website and there is a problem, you can deal with the airline, rather than waiting for the agent to process the refund. The pricing is usually more transparent, too.
Incidentally, Skyscanner says it takes complaints about its partner travel agent seriously and does not tolerate hidden prices, extra charges, or poor customer services. If you had a less than happy experience after using the site, let it know.
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