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A few weeks before our departure, we confirmed our accommodations and rental car with Expedia. But when we arrived, both the Dollar car rental location and our hotel, the Hostel Tamarindo Backpackers, emphatically denied doing business with Expedia. Both businesses claimed Expedia is notorious for overbooking reservations.
We ended up paying out-of-pocket four seasons hotel london for a week s worth of hotel ($620) and car rental four seasons hotel london insurance. Per the Dollar Rental person, the government of Costa Rica requires that the tourists buy the car rental insurance in the country and they will not honor a car rental insurance from abroad.
We reached Expedia from Costa Rica and when we returned home. After hours on the telephone, numerous hang-ups, and even finally getting a fax number where supposedly we should send our receipts and an explanation of what happened so that an Expedia supervisor could resolve the issue (we are requesting a full refund of our hotel), the only response from Expedia was to issue a $164 refund which Expedia claims should account for the entire portion of the money we paid in advance for our room and $99 for the rental car insurance.
Expedia should have fixed this problem while you were still in Costa Rica, finding you a room and a rental car. I m disappointed that it didn t. By the way, you did the right thing by phoning Expedia. You needed a real-time resolution, but unfortunately you didn t get it. After that, corresponding with Expedia by fax and email worked better, because you had a much-needed paper trail.
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