Potomac Electric had among the worst ratings in various power reliability studies, according to Wash

"These are not terribly competitive industries, as the switching barriers for most of them are quite high," ACSI's David VanAmburg told us. "In other industries, like the food or clothing sector, the competition is huge. They bend over backwards to make customers happy, because they have to."
Customers complain of excessive fees for overdraft and other services and are pursuing lawsuits over illegal charges. The bank is America's largest mortgage servicer and the slowest to respond to clients , according to Treasury reports. In recent years it has blundered through countless foreclosure horror stories . Meanwhile, as with other large banks, BoA offers dismal excalibur hotel las vegas nv rates for savings .
Common complaints include excalibur hotel las vegas nv incorrect billing and bad customer excalibur hotel las vegas nv service . In 2009, Dish Network paid nearly $6 million to settle allegations that the company practiced misleading consumer marketing and lacked full disclosure when dealing with costs and fees. The agreement was made between Dish Network and 46 attorneys general.
Cox has maintained its satisfaction rating since the previous year, affirming its lead on Time Warner, Comcast, and Charter. Cox has actually been touted as a success story compared to other cable companies. That said, cable companies in general are liked less than satellite, according to ASCI.
Common complaints include excalibur hotel las vegas nv the company's plans to raise electric rates and multiple excalibur hotel las vegas nv investigations into recklessness . In June 2011, PG E agreed to pay $26 million in fines for a gas explosion that fatally wounded a man and injured five others. It is currently the largest fine assigned by the California Public Utilities Commission.
AT T has had problems ever since taking on the popular, data-heavy iPhone as an exclusive product. The lack of choices for smartphone users was one of the biggest complaints the company faced, but AT T recently adopted a new, tier plan , which will phase out unlimited data plans for new subscribers. Instead, consumers will be able to choose between cheaper, capped plans.
The LADWP is also seeking to raise electric and water rates for their consumers in order to afford excalibur hotel las vegas nv the new renewable energy commitment set forth by the city of Los Angeles. If approved - it will be up to the Los Angeles City Council - increases in charges for consumers would hike to more than 15 percent for water and 16 percent for power over the next three years.
Common complaints include billing glitches resulting in the company overcharging customers at least $230 million in the past 10 years. Merely days after Governor Andrew Cuomo ordered the state inspector general to audit LIPA's electricity rates, excalibur hotel las vegas nv the energy utility company hired their own auditor. Governor Cuomo's move came after a decade of questionable overbilling practices excalibur hotel las vegas nv by the LIPA. The company claims the overcharges resulted from a faulty formula they were using and have since began returning the money to consumers.
Common complaints include coverage denials , mishandling claims and miscommunication. In 2007, UnitedHealth paid $12 million to 37 states for allegations of mishandling claims and administrative excalibur hotel las vegas nv practices. The National Insurance Commissioner excalibur hotel las vegas nv requested that the healthcare company be monitored in their claim practices through 2010.
Although UnitedHealth is ranked the lowest in its industry by ACSI, the company's employer satisfaction is the highest in the nation's self-insured commercial health plans, according to J.D. Power and Associates 2011 Employer excalibur hotel las vegas nv Health Insurance Plan Study.
A common complaint includes user's privacy and personal excalibur hotel las vegas nv information protection . Social networkers worry about privacy excalibur hotel las vegas nv and sometimes complain when Facebook introduces new features, like the news feed. Or when Facebook shuts down apps without warning users beforehand, excalibur hotel las vegas nv like they did recently to tens of thousands of apps.
Common complaints include flight delays and baggage fees . A recent unexplainable computer glitch resulted excalibur hotel las vegas nv in the airline excalibur hotel las vegas nv canceling 31 flights excalibur hotel las vegas nv and delaying 105 more. Overweight bags could cost passengers $100-$200 a piece. Service cutbacks , as with most airlines, is another concern for consumers.
The merger between United Airlines and Continental might have influenced the bad score of the company in consumer satisfaction. According to ACSI, a big merger in service companies usually have a negative impact on customer services in the short-term, because of organization issues. The company's ratings has increased steadily since 2007.
Common complaints include low-ratings for cabin-crew service, baggage fees and baggage handling , a lack of entertainment options and poor communication regarding delays. The company excalibur hotel las vegas nv is currently censured by the Department of Transportation for its lack of communication with travelers.
US Airways has recently launched a new program to encourage on-time arrivals, fewer filed complaints and an improved overall performance. In May 2011, the company announced excalibur hotel las vegas nv cash bonuses would be awarded to workers with the fewest bag mishandling.
Common complaints include improper billing practices - which led to a class action settlement in 2004 - and poor customer service following excalibur hotel las vegas nv the closing of domestic call centers excalibur hotel las vegas nv in 2006. The Better Business Bureau issued a warning to Charter in 2007 following numerous complaints. In 2009, the company excalibur hotel las vegas nv filed for bankruptcy excalibur hotel las vegas nv and was forced to cut cost and downsize heavily.
Complaints include poor communication of upgrade and billing excalibur hotel las vegas nv changes, excalibur hotel las vegas nv lost channels for customers who didn't upgrade to digital box or digital-ready TV, long waiting time for technicians and price hikes .
Time Warner has been a public relations disaster for at least a decade. Blunders include usage caps , fees increasing excalibur hotel las vegas nv each year faster than inflation and fraudulent business acts and bad services . In June 2011, a lawsuit was filed against Time Warner for refusing to make closed captioning available on CNN's online videos excalibur hotel las vegas nv after being notified by disgrunted consumers. Recently it also aired pornography on children's channels .
For a long time, cable companies in general lacked excalibur hotel las vegas nv incentives to improve their customer satisfaction, as they enjoyed sole franchise agreements in many cities. With competition from satellite companies, they are being forced to address service issues -- but they have a ways to go.
Complaints include additional costs for food, beverages and baggage fees. The airline collected more than $952 million in baggage fees from flyers in 2010, almost twice as much as any other airline carrier.
Since acquiring Northwest airlines in 2008, Delta's consumer satisfaction score has plunged. According excalibur hotel las vegas nv to ACSI, a big merger in service companies usually have a negative impact on customer services in the short-term, because of organization issues. Delta's rating dropped another 6 points this year.
Potomac Electric had among the worst ratings in various power reliability studies, according to Washington Post . The average Pepco customer experienced 70 percent more outages than customers of other big city utilities that took part in one 2009 survey, and the lights stayed out more than twice as long. The unreliable services resulted in the adoption of the "Pepco bill," in March 2011, requiring the state's Public Service Commission to hold electric providers accountable for service quality standards