"This happened at the time that Northwest and Delta were merging," he says. "The suspicion was that

A consultant, author and speaker, Ginsberg flies hundreds of times per year, and counted on his Platinum status for meals, upgrades, and more comfortable seats. But three years ago, a Northwest representative called to tell him the airline was dropping Ginsberg.
"This happened los angeles clippers logo at the time that Northwest and Delta were merging," he says. "The suspicion was that they had too many frequent fliers at the higher status in their roll, and they were showing too much of a liability on a balance sheet for the accumulated miles by those passengers. So they had to creatively find ways of getting rid of people."
los angeles clippers logo If this guy had such a huge problem with the airline, then why the heck did he continue to utilize their service? He should have redeemed the miles as fast as possible and split. Northwest, in my opinion, was right to "fire" this customer.
los angeles clippers logo There was an article that cited more statistics and it noted that he flew Northwest about 75 times per year and by his own estimation he complained about 10% of the time.  NWA claims he complained 24 times in 8 months.  They also list the number of times that they gave he miles, credits and perks as a result of his complaints.  I fly over 150 flight per year and I complain maybe once a year and usually when something seriously los angeles clippers logo goes wrong.  This guy is clearly looking for the hand outs and leverages his Platinum status to get freebies out of the airline.