The focus of External forces: Watching for potholes was on demand recovery and where the hotel indus

NASHVILLE, Tennessee There was plenty of introspective research presented at the Hotel Data Conference, but day two opened with heavy hitters discussing four outside influences and how they affect the industry: airlines, customer satisfaction, business and online booking trends.
The focus of External forces: Watching for potholes was on demand recovery and where the hotel industry falls on the recovery curve. Mike Kistner, CEO of Pegasus Solutions, said compared to 2009 today s recovery would be reason to twist and shout. But Kevin Crissey, senior analyst at UBS Investment Bank, summed up the panel best by suggesting the industry ought to be focused on how to add demand rather best car rental deal than shift demand.
Probably the most important thing the airlines have done and what I don t see the hotel industry doing from the first day of this conference best car rental deal the airlines are adjusting, he said. That s why they re still profitable at US$100 per barrel oil.
In J.D. Power s most recent customer satisfaction survey, best car rental deal Four Season and Ritz-Carlton what Greif called the usual suspects ranked at the top, but Drury Inns Suites and Staybridge Suites also made the list. Greif said those brands ultimately are good at differentiating.
How you solve the problem does matter, he said. There is the ability to get back to satisfaction; you can please guests and recover. It s better to not have the problem in the first place, but you can fix it.
Greif said overall satisfaction across the hotel industry was down, but attributed that to lag effects for hotel brands that are upgrading standards, such as new lobby rollouts. Also, Grief said travelers were forgiving during the downturn but aren t as much as the industry rolls through recovery.
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