Anybody who willingly buys tickets on Spirit Airlines needs to have their head examined. 7 to 10 yea

Our network of spies and informants have penetrated every major American corporation. The following is dialog from a recent Spirit Airlines board meeting, as imagined by reader David, whom they screwed inn of the dove in new jersey over. The first sentence of this post is therefore a non sequitor, but that s ok. What s not ok is Spirit s policy making its various fees and upgrades non-refundable. So if they screw up your ticket and then have to issue you a new one, you don t get to keep the upgrades you bought. They just take your money, because inn of the dove in new jersey of their ironclad policy against refunds. Now let s join that imagined Spirit inn of the dove in new jersey Airlines board meeting, already in progress
Then we can go in and change everything so the customer squirms a bit and has to go by our guidelines to fixing the problem we made for them. Then, to top it off, any arrangements or pre-payment of luxury items (ie. Pre-checked baggage and seating inn of the dove in new jersey arrangements) inn of the dove in new jersey will not be able to be transferred to the new arrangements and we don t have to give them their money back, but rather keep that money and re-charge them for new arrangements on the new flight, made to our guidelines because of a problem we inflicted upon them.
This is great, because we are the Spirit inn of the dove in new jersey of the airlines, and we have the right to do it. Also, let s go one step farther Let s make the flights un-refundable, so they HAVE to stay with our policies and guidelines. In the end, they will become so frustrated with our customer service that they will either succumb to our rules and live with the delay in destination plans, having to reschedule everything they had planned, or they will go to another airline, where we get to keep their money and they have to come up with new money to pay for that flight. It s a win/win solution to the economy, and
To make the customer even more frustrated, we don t have to contact them with the changes in their flight until 2-4 weeks prior to their flight. We will write this into our policy with a special note for them to be responsible inn of the dove in new jersey for keeping tabs on their own flight, making our job that much easier.
We pre-arranged everything for our trip to Florida, and now everything has to be changed because our flight was cancelled, and we were placed on a flight with a 5-hour layover in Fort Lauderdale, putting us in our destination 5 hours late and all reservations made that evening will have to be cancelled.
It s not a matter of how could you do this to your customers, but rather inn of the dove in new jersey how long you will remain in business once everyone has had an unresolved complaint with your airline, and tell their friends and families not to fly
We were encouraged by the low airfares as the economy becomes unstable and gas prices soar out of control. We adjust our living to accommodate this, and one of the ways of doing this is by the companies that understand the problem and offer solutions. I assumed your offer to be sincere, in an effort to help people find cost-saving routes to be able to still get out of the house from time to time.
This hassle has caused more headaches than it s price in gasoline. I thought about cancelling the flight because of the way we have been jerked around, only to learn it is unrefundable. We are stuck. So, we changed inn of the dove in new jersey our flight from the one YOU reassigned us on, to a non-stop inn of the dove in new jersey to Orlando again. The time works better for us, as we arrive earlier than originally scheduled, and we get to keep our reservations, but now the pre-checked baggage and pre-paid seating arrangements are void and non-refundable. In order to get the seats we want, we have to pay you AGAIN to remake a new seating arrangement. This flight will have cost us the same amount, in money, as it would have to drive there, minus the time. None of this non-refundable problems would have happened if you hadn t changed our plans, and as a result, decided not to honor the US dollars we paid already for the necessary arrangements.
How can we find a solution rather than inflicting inn of the dove in new jersey headaches, lost money, and rescheduling issues? This policy you guys have is wrong and unjust. How many times will we be switched from jet to jet, having been left with having to pay for new seats? I understand it is affordable, inn of the dove in new jersey but affordable becomes expensive after doing it three or four times.
Think about it, and please help us out, as returning customers. If something isn t done, we won t return. inn of the dove in new jersey Another airline will not only become our new method of travel, but yours will not be recommended to anyone we come in contact with, should inn of the dove in new jersey they be thinking about flying.
I once flew Spirit from Atlantic City to Florida around Christmas time when there were literally no flights left going out of Philly. I paid for it, about $200 nonstop one way but that was great compared to the $300-something 1-stop flights out of Philly.
Customer service was absolutely horrible, and back at the time paying for the first checked bag sucked, but once I got on the plane it was actually pleasant. The plane was an Airbus, clean and new. I got there safely, with minimal hassle. It worked out.
Anybody who willingly buys tickets on Spirit Airlines needs to have their head examined. 7 to 10 years ago, they were a great airline. Truly, one of the best small airlines ever. Today, they are outsourced glorified ghetto greyhound hustlers who have to rape their customers in order to go in search of their next crack fix.
I was just about to take spirit to small claims inn of the dove in new jersey court for losing my car seat and doing nothing about it. after 6 months of me sending them emails and letters (and required forms and evidence) and never getting a single reply. Finally I sent an email to them threatening small claims. Two weeks later I got a cheque. They had the nerve to deduct 10% for depreciation. The car seat was brand new! It was in perfect condition and was bought just two weeks before we travelled!
I don t know if it s worth me sending a letter ranting at them for their terrible customer service for my own amusement or not. Cant do any harm I guess, I will never ever fly with them again. Shame becuase the flight itself worked out just fine.
@ balthisar : That maybe but it took them 6 months to get the cheque inn of the dove in new jersey to us! In that time they didnt communicate at all. Its impossible to speak to anyone there. I left messages on the answer machine many many times. I managed to get the email address from the luggage guy at LAX that was helping me. I pleaded with the woman to reply to me but she never did. It really was beyond frustrating. They dumped my wife and baby at LAX at midnight with no car seat, no way of getting the baby legally home. All Spirit airlines staff had left. Eventually the lost luggage guy bought us a ticket on a shuttle bus no thanks to the airline.
Arguing with airlines about their policies is about as fruitful as arguing with a fundamentalist about the Bible. They seem to have lost sight of the fact that its not God s word handed down from the mountain, it s just a bunch of stuff that people made up and wrote down, and the world won t come to an end if they make up some different stuff and write that down instead.
I had a flight from Charlotte to JFK last night on JetBlue. I got email about noon that it had been cancelled. I called them up, and they didn t have anything from Charlotte until tonight, but they rebooked for me out of Raleigh-Durham instead at no charge. They also refunded the $10 seat upgrade I had paid for the first flight because they fly regional jets out of RDU.
Contrast that with United several years ago during a blizzard in NY. Afraid that planes wouldn t get out, we got my friend an LGA-SEA ticket on United on Friday night. The blizzard hit, and we drove to LGA in the storm. They took baggage, issued boarding passes, and announced the gate. After waiting at the gate for 30 minutes, they announced that the flight inn of the dove in new jersey was cancelled and the airport was closed.
We asked for a full refund, and they said no, sorry, no refund. We said but we paid for this service inn of the dove in new jersey and you did not provide it, and they said Oh, it was a special class of ticket that we started selling on Friday because inn of the dove in new jersey of the storms.
I feel their pain but they forgot the first rule of travel these days. Don t plan anything that must happen on day of arrival. As a passenger you have no control over the weather, the airplane or the airline. Provision that your travel that day will be a foul up.
Or steal the equivalent value of life-vests and call them anonymously to let them know the score has been settled. I wonder how much it will cost them to inspect all of their planes inn of the dove in new jersey to find out where they are missing from? Street justice.
Like many others, I am an avid traveler, both for business and pleasure. Having this lifestyle inn of the dove in new jersey has taught me a lot about flexibility and patience along with the value of customer service. My background is in business and I have learned that those companies that place high importance on customer service are the ones left standing when others fail.
I recently chose to experience Spirit Airlines for the first time. I was impressed by your ultra low cost carrier model and the flight routes. However, I am now convinced that the hassle, tears and utter disrespect caused by your company were not worth the cheap fare.
My younger sister and I chose to travel to Puerto Rico via Spirit inn of the dove in new jersey Airlines. I flew from Boston with two layovers while she flew from Detroit with one layover. The trouble for her began when she forgot her phone in the car. Our mother ran it in to Spirit over 90 minutes prior to takeoff and spoke with a representative who said she would take it straight to my sister at her gate. The woman never appeared, nor was my sister paged. When I tried to contact Spirit customer service, I spoke with Paul, a manager in Bangalore about connecting me with Spirit baggage claim in Detroit. He was completely powerless to give out a phone number accessible to anyone with online access or a phonebook! His recommendation inn of the dove in new jersey was to look it up online myself â€" which I would have been happy to do if Spirit