Consider what happened to John Graham when his father died unexpectedly the day before he was schedu

Consider what happened to John Graham when his father died unexpectedly the day before ticket pricing flight to jamaica he was scheduled to pick up a rental car he d booked through Priceline. It s true that Priceline s rentals are non-refundable, but travel companies routinely make an exception when someone flashes a death certificate.
Prior to submitting your request, you were asked to review and initial a contract. ticket pricing flight to jamaica This contract contained the travel information you entered during the request process and outlined the terms of the offer, including the restriction ticket pricing flight to jamaica that your reservation would not be canceled.
We really wish we could give you the resolution you re looking for; however, your reservations are truly non-refundable. For your reference, a copy of your contract page has been sent in a separate e-mail.
The rental car companies will allow for a cancellation and refund in the case of death in the family provided notification is given prior to rental pickup, ticket pricing flight to jamaica a representative told me. In this case, notification was after the fact. Sorry.
I m disappointed with Priceline s response. I can understand why they d say no from a business perspective they d probably be on the hook for the entire amount of the rental. But every rule has exceptions, and surely this is one of those times when they d want to work with the car rental partner to either offer a full refund or credit for a future rental.
My one experience with priceline was to book a flight from San Francisco to Las Vegas to meet some friends.  An hour, maybe 90 min direct flight.  On the return flight, ticket pricing flight to jamaica Priceline put me on a 6am flight, routed ticket pricing flight to jamaica me through Utah, cancelled the flight, ticket pricing flight to jamaica put me on another flight (at least that one was direct), ticket pricing flight to jamaica and didn t notify me of the three hour time change.
He booked on a site that offers lower NONREFUNDABLE pricing.  He went into the contract knowing that.  Because insurance ticket pricing flight to jamaica is available to protect against losing money due to death, he could have protected his prepaid rate.  He took a risk and lost.  The policy on the contact was very clear.  Everyone want cheap pricing their way.
A deal is a deal.  Often things, both goods and services, are sold at a discount and the seller states that the sale is final, ie. no refund.  What it doesn t say is, no refund, unless there is a compelling, sad, unfortunate, unexpected, reason.   No refund means no refund.
The seller, ticket pricing flight to jamaica in this case Priceline, has to live with the consequences of their lack of compassion.  Thousands of people are reading this story, ticket pricing flight to jamaica and from the vote, the overwhelming majority thing Priceline did the wrong thing.  Many (and I include myself in this group) are less likely to use Priceline for any future travel services.  For very little money, Priceline could have turned this public relations problem into a positive thing for their company.  They might have sent a letter to Elliott and offered condolences and a credit to Mr. Graham.  All the readers would have had a positive feeling and Princeline would have more business.
Well while I don t disagree with the folks who take the position that a deal is a deal and the OP should just eat it this was a particularly cold-hearted comment. Buyer s remorse ? The dude DIED! How can you equate buyer s remorse with someone s father dying?
They ve been in business for more than a decade, so I am guessing there a a whole lot of people that would disagree with you.  It s not as if there is a dearth of alternatives when you want to book travel.
As much as it pains me to do so, I have to side with Priceline ticket pricing flight to jamaica this time (assuming it was the OP s reservation this is admittedly a vague point, but that s the way I read Priceline s response, and I doubt he d have known the details if it were his father s reservation).
If Mr. Graham s father had died just a few hours before the trip, or while Mr. Graham was en route to Phoenix, then I d say he had a point.   Although just the day before sounds like a short time, it really is plenty of time.  Certainly, canceling plans IS one of the first things that would pop into my mind.  If there is more than one other relative to notify, then perhaps one of the others should take on that task, anyway it s usually not the best idea for someone in as much grief as Mr. Graham to be making ticket pricing flight to jamaica all those calls, anyway.
ticket pricing flight to jamaica I m really not as heartless as this sounds, and my sympathies go out to Mr. Graham and the rest of his family.  It s just one of those cases of the written word not being the best for expressing emotion.
Funny you should mention that, because I was just thinking about my own situation while reading through these comments.  I have a MUCH smaller business and if someone were to cancel out on me, it might (depending on the gig) actually affect my ability to pay my own personal ticket pricing flight to jamaica bills yet if somebody DIED, I would be willing to eat the cost to me.  Doing otherwise might be legal, but it s sick.
Because he picked a price that had restrictions and now he wants those restrictions removed.  Maybe next time he will think twice before ticket pricing flight to jamaica making a NONREFUNDABLE purchase. He could have booked a nonrefundable car price.  Buyer s remorse is an appropriate ticket pricing flight to jamaica term.
I m struck by how many people just accept that the rule about having to cancel before pickup quoted by the Priceline ticket pricing flight to jamaica representative is accurate. ticket pricing flight to jamaica  I found no such rule on Priceline s site or any car rental site.  For car rentals, Priceline lists a bunch of terms and conditions, including the non-refundable non-changeable condition, but at the end says:
We may, on an exception basis and at the request of the customer, waive the restrictions identified above after the rental has been reserved.  We may, in our discretion, impose additional obligations and/or fees in connection with any such waiver.
So I don t see any hard-and-fast Priceline rule that cancellations for a death or any other reason *must* be before pickup.  Priceline has discretion to do what it wants.  Here it decided not to refund.  Now of course the confirmation the OP received may have listed the so-called we may refund in our discretion *if* you cancel before ticket pricing flight to jamaica pickup rule, but unless that s the case, I think it s a bit cold to say the OP knew that no exceptions could be made a couple days after the fact.
Also note that the Priceline rep supposedly told Chris that the *rental car companies* will allow for cancellation and refund if notification is given prior to pickup.  I don t believe for one second that the rental car companies in the global sense of the word have any such uniform policy, ticket pricing flight to jamaica unless it s a policy ticket pricing flight to jamaica that all companies have that applies only to their contracts with Priceline, in which case Priceline should absolutely disclose it.  As others have noted, depending on the company, the cancellation ticket pricing flight to jamaica policies vary.  Avis allows changes to a prepaid reservation apparently without penalty right up to the time of and including pickup, though a cancellation policy isn t online.  Hertz has a $25/$50/full amount sliding cancellation ticket pricing flight to jamaica penalty for its prepaid reservations.  According to Alamo s site, the penalty for being a no-show on a prepaid reservation ticket pricing flight to jamaica is only $10.
I voted yes.  Was Priceline within its discretion to keep the OP s money according to its contract? Sure.  But were they honest about why they were keeping it?  Doesn t seem so.  Instead they just fed OP and Chris both the scripted response.
Look, as I said above, I don t disagree with the idea that he should accept the consequences of having made a non-refundable purchase. My only point was that calling his situation buyer s remorse is just going too far.
It s not remorse. It s GRIEF. He s dealing with grief from the DEATH OF A FAMILY MEMBER. One would hope that the people behind the faceless corporations would show a bit of humanity in this situation, but I recognize that legally they don t have to. A deal is a deal. So, he s out the money.
I ran into this same thing when my mother Fiedler. I had made a rental through hotwire. I was initially planning on traveling there because she was I ll just unexpected it will kill her as quick as it did. I had to change my rental time. I redid it through hotwire and then sent them the death notice and they gave me a refund. Also at this time with me having to move my flight the airline allowed me to change without attaching a fee.
I totally agree Clare.  I couldn t, with a clear conscience, keep a person s money under these circumstances.  If his father had passed away a week earlier, and he neglected to cancel his reservations, then expect a refund, I might feel differently.  I ve lost both parents and a sister, and I can tell you that on those days, I was not thinking of any plans I had previously made, or anything else other than the loss of my family member!
Maybe the OP did not use Priceline s plain vanilla rental car service. If he opted to save up to 40% in the Name Your Price auction, then he may have waived his rights to sympathy and empathy . Cruel but cheap?
Or maybe it was his father who was so important to him, that he didn t think to cancel the reservation on the day he died!  I don t know this guy s financial ticket pricing flight to jamaica situation, but maybe it is really just the point that Priceline would take such a hard stand against refunding to someone who lost his father on the day before he was suppose to pick up the car, and who actually had the nerve to put grief and his families needs before the need to cancel ticket pricing flight to jamaica a car reservation!
Thanks for being tactful in your response..I was really expecting some backlash.  As I was reading the story I was hoping Chris would have influenced them to return the money as a good gesture but I see why they didn t.  I really think they would have returned it if he had asked before pick up date but I understand that was the last thing on his mind.  I know they have made exceptions before.  I guess because I see awful things happen in times when people don t expect it several times a month (work in ICU in a hospital in tourist driven Las Vegas) ticket pricing flight to jamaica that I understand why companies just can t take a loss