We appreciate your business and hope you will allow us another opportunity to fulfill your car renta

O ne of the most questionable business la quinta inn crossville tn practices among car rental companies is when it  resizes its fleets to lift profits, a practice apparently pioneered by Enterprise. But now Dollar appears to have outdone it by changing its car sizes at just one location.
When I questioned the substitution la quinta inn crossville tn of the smaller car at the higher price, the counter agent, la quinta inn crossville tn who I later realized was the location manager, la quinta inn crossville tn screamed at me something about, Do you want to get a car here, or would you rather just get out and get one somewhere else. We don t need your business .
I should have given him the keys back and taken my business elsewhere, but I was already la quinta inn crossville tn running late for an appointment. I figured I could call customer service, or deal with it when I returned the car.
The one and only guy working when I returned the car was a Russian immigrant with no real English language skills and even less authority to do anything other than take my keys and drive me to the terminal. Lawanda, the customer service agent I talked to when I called their 800 number today, informed me that Dollar can t guarantee a car, only a price, which misses la quinta inn crossville tn the point entirely.
I apologize that you were not satisfied with the vehicle that you received. For the Boston location the Sonata is a Full Size car. I apologize for the misunderstanding. While reviewing the website, I found that we do not advertise la quinta inn crossville tn the Sonata a midsize car for Boston.
We appreciate your business and hope you will allow us another opportunity to fulfill your car rental needs in the efficient, professional manner you expect and deserve. Thank you once again, Mr. Costner, for taking the time to notify us of this situation. We look forward to serving la quinta inn crossville tn you again soon at Dollar Rent A Car.
I would have walked away when the manager started to yell at me, if not sooner. But this creative resizing based on location la quinta inn crossville tn is totally absurd, and may, in part, explain la quinta inn crossville tn why car rental companies are the first ones people think of when it comes to fees.
Costner probably is already reconsidering the wisdom of scheduling travel la quinta inn crossville tn too tightly with a meeting, especially when renting a car. He could never of foreseen Dollar s incredible la quinta inn crossville tn lapse in ethical business practice, but it s well-known that a car rental reservation is a bit of a nebulous concept. While that typically means you can cancel or no-show without penalty, in return, it seems a reservation for a car is treated more like a request for a car.
I ve shown up for a reservation, and the rental company had no cars. I ve been made to wait an hour for a car (just 5 more minutes, over and over and over until I gave up). I ve had my car class changed (and rental fee reduced, if it s a downgrade). I ve encountered long waits at the rental counter.
I had a horrid experience with Dollar in Corpus Christi in 2006. We finally gave up dealing with the person at the desk at 11 pm that night and managed to get the person at the desk a few days later to give us a partial refund for our trouble. Wasn t thrilled with a free day + a discount on our under 25 fee, but it was better than nothing.
I m guessing that they don t do much for corporate contracts. I know our travel team wouldn t be happy to learn that a car size varies so much from market to market. I ve never had that kind of trouble with Hertz.
Guys stop booking by car class if I need to call for a reservation I ALWAYS ask what is the LEAST EXPENSIVE vehicle you want the cheapest car you need to ask for it. And use multiple discounts numbers the prices vary by up to $5 10 a day.
Most people equate the economy car with the cheapest and thats not always true. It is not all that rare in an environment to see in certain places [vacation places notably] to see a full size or a small SUV like a KIA being the least expensive since people do not generally want to rent big cars on vacation -
So you can avoid these hassle by asking la quinta inn crossville tn for hte least expensive or simply checking the rates on line when they offer you the cars. NEVER NEVER NEVER Take a $2 upgrade offer on line that tells you that they do not have your car class and will upgrade you for free anyway.
I had two similar experiences. Once at a Budget location (franchisee), la quinta inn crossville tn they tried to pass off a smaller car as a full size car. I said I reserved a full-size car this isn t a full-size car if you are out then gave me a premium or luxury car at the same rate. They were not happy but they gave me a preimum car.
Another time at a Hertz location in Canada, they tried to pass off a smaller car as a full-size car. They claimed that the Hertz US website is wrong. I pulled out my laptop and went to the Hertz Canada website and it shows the car that they want to give me as a mid-size. They ended up giving a real full-size car.
What a nightmare! Having la quinta inn crossville tn never rented from Dollar before stories like this make me believe I should never rent from them. Dollar must be on something because I d hesitate to consider a Sonata a mid-sized car let alone a full-size. And can you imagine what Mr. Costner might have received if he d gone with the Lock, Low Go option? (see the picture at the top of the page) Or, perhaps that s the way to actually get a REAL full-sized car in Boston.
Concurring with everyone else that s absurd! If the corporate website says you re getting a full-sized car, and that the Sonata is a mid-sized car, then you should not be getting a Sonata, no matter what city you re in!
I had similar experience regarding the mismatch between what I have seen on website and what I got, but with a hotel chain instead. Several la quinta inn crossville tn years ago, before I have heard of this blog, I booked a leisure trip package through an agent to Bangkok after reading the room specification, opting for one with balcony. I told my agent what exactly I wanted and I double checked after getting the hardcopy itinerary, making sure the room type booked is correct.
But after I have checked in, got the key and walked la quinta inn crossville tn in the room, I began to noticed there was something missing, and it turned out to be the balcony. So I went down to the front desk and asked. la quinta inn crossville tn I escalated to the complaint manager there, and they kept telling me the room was what I have booked and paid for. At that time, to our own observation, we noticed there was a huge conference being held there. I asked the manager whether it was the reason behind and he first stunned, and kept saying la quinta inn crossville tn they had done nothing wrong. And replied Go ahead , when we stated we would file official complaint to their head quarter. We got back to our room and contacted the agent, but she replied room is so full for that time being.
Back then, we didnt have smartphone and internet cafe was not common as well. When we went home, checking their official website, and noticed they were indeed correct!!!!! The room we booked didnt come with a balcony. But after some further scrutiny to the site, we saw that particular webpage was updated the day after the drama, written clearly on the corner.
This is an example of what is wrong with both sides of the travel industry today – on one hand you have the company with extremely poor customer service, and on the other hand you have a traveler with an unrealistic sense of entitlement.
I can understand this guy being upset about the abuse he had to take from the manager – by all means, demand an apology and some sort of compensation for the way he was treated. And the way that these companies represent "example vehicles" la quinta inn crossville tn in each size option is something that could be done in a better manner.
I was on a trip recently where I had a mid-size for the first half of my trip (personal) and upgraded to a full size for the second half (business) because I was going to have a few people riding with me. The "full-size" I was given was a Sonata, and it was huge, comfortable, and loaded with all the features that you could want.
If you want to compare, la quinta inn crossville tn go to the Hyundai and Dodge websites – the cabin space for the Sonata la quinta inn crossville tn is exactly the same as the Charger (104 cu. ft.), which is the car that Dollar had listed as their "full-size". I've also test-driven the Charger at a dealership – in my opinion the Sonata was roomier up front and was set up much more comfortably.
So, yeah, there was some confusion at first about getting a "mid-size" for a "full-size" price, but at some point common sense has to come into play. The only way this guy was going to get a bigger car than the Sonata was if they put him into a Lincoln Town Car or an SUV.
In the meantime, these rental car companies need to teach some manners to their employees and find a better way of explaining what a "representative" vehicle is for the different size classifications.
Your rant makes no sense. How exactly is the OP self-entitled? Since when does one become self-entitled by expecting to get what one paid for. Its great that you were satisfied by the Sonata. However, it is listed as a mid-sized car and the OP purchased a full sized car.
If the OP wanted a Sonata (i.e. mid-sized) car, the OP could have reserved a mid-sized car and paid less. The OP was cheated out of the difference. I hope that clarifies why the OP is upset, beyond the size of the car.
I ve called rental car companies, la quinta inn crossville tn or booked on rental car websites, and requested specific requirements of the car. These weren t extravagant demands, like luxury car, but reasonable demands, la quinta inn crossville tn like the specific example of asking for an economy car or mid-sized car with cruise la quinta inn crossville tn control since I ll be driving for 4 days across the country.
Enterprise delivered a car without cruise control, after I specifically stated that I needed it twice. (Once when I made the original reservation, and once more when I called the day before the reservation to confirm all aspects of the car s features. Both times Enterprise promised they d get me a car with cruise.)
I don t think that I was unreasonable or self-entitled when I called Enterprise after they delivered the car to insist that they switch it out immediately with what I ordered and with what they agreed that t