Our new expert help forum will help you get assistance in real time. You can also find the names and

Our new expert help forum will help you get assistance in real time. You can also find the names and numbers of key executives on our new company contact database or, if you need help from Chris, you can contact him directly . We're here to help!
Advantage Rent A Car customers who accidentally drive through electronic toll booths on roads like the new Texas Highway 121, which has no human toll collectors, without the proper equipment can expect to eventually receive a bill stating that they owe the state 60 cents – and $5 to a company named Violation Management Services. At Avis, drivers who do the same can be billed $25 for each transgression, in addition to the toll charge.
Sullivan says an increase in unpaid tolls is adding to the already complicated problem of citation and violation collections for rental car firms. Many are turning to third-party firms for help. Those firms, in turn, also tack on sometimes hefty fees.
Violations Management Services, a third-party firm that helps rental car companies track down toll evaders and other violators, suggest violation collections can be profitable. The company indicates on its Web site that it can turn a costly customer service headache into a profitable customer service solution.”
How to avoid these fees? Sullivan suggests paying a toll violation immediately after it happens in order to avoid a hefty collection fee. But he overlooks one obvious recommendation: don t use a toll road unless you have the means to pay.
Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at *protected email* . Got a question or comment? You can post it on the new forum .
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